PriServe Strategic Extension of Your Capacity . . .

PriServe – PO&M is the Process Outsourcing & Management division of PriServe e-Solutions.

Outsourcing decisions are based not only on cost implications but also on strategic benefits. Even outsourcing providers outsource. Beyond the client/vendor relationship, clients look for partners with experience, capability and track record.

• In house team of service delivery experts
• Expertise in strategic integration of automation, re-engineering and day-to-day operations
• Multiple channel support for Customer Contact (Voice, Web, Chat)
• Expertise in Knowledge Processing and Back office functions

While possessing the ability to implement and manage end – to – end processes, the following are the specific roles that our partners play to fulfill our client’s needs:

Customer Contact Services	Data Management Services	Knowledge Process Services
• Customer Service • Customer Retention • Billing Enquiry Support • Product Help Desk • Sales and Marketing • Lead Generation • Technical Support • Tele-Health and Tele- Medicine • Tele-Recruiting • Online booking • BPO Services • Web-based Support/Help Desk	• Records management solutions • Electronic Data Document Management - Document Imaging and Data Capture • Data Processing • Data Conversion • Data Mining • Data Entry • Digital Photo Enhancement • Desktop Publishing • Experimental and survey data collection and management • Data Analysis • Data Security	• Legal process Outsourcing • Intellectual property Research • Financial Accounting Services • Sales Process Outsourcing • Equity, Financial and Investment Research • Business Research/ Business Intelligence • Market Research • Financial Research

	ENGINEERING SERVICES \| INFORMATION TECHNOLOGY SERVICES \| HUMAN CAPITAL MANAGEMENT
	PROCESS OUTSOURCING & MANAGEMENT \| STRATEGIC ADVISORY SERVICES